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What Do you Charge for Services?
Do You Do On Site Estimates?
One way we help customers save money and time is by not performing on site estimates for most jobs. We have customers email us pictures or tell us details of the project over the phone. We can quote most jobs right over the phone! Our estimates are fairly accurate without seeing the project first hand. Sometimes when we arrive on site, our Handyman Professional may see things that we could not originally anticipate. Our Cransten Professional will review the change in scope and make sure our customer understands the need for a change order or change in the scope of work before performing work.
However, if you have a bigger, more involved project that will take a week or longer, we can do an on site to get a better idea of the scope and details of the project.
When is Payment Due?
We are not like many construction companies that require money up front or half up front.
Is There a Travel Fee?
Typically, there is not a travel fee. However, in more rural areas, if we don’t have a Handyman readily available we may need to charge a travel fee.
What if I Need to Cancel an Appointment?
Cransten does have a 24 hour cancellation policy. If you do not cancel 24 hours in advance, there is a cancellation fee.
This is common industry practice. It costs gas, mileage, and our guy’s time to show up to a home where nothing is happening. Plus it means our guy is not out working for the day due to the last minute cancel.
Do You Have a Minimum and if so, what is It?
Cransten has a two hour minimum for work performed. If you just have a small project you would like us to handle that takes 30-60 minutes, we can do that, but please also make sure to add in a few extra tasks for our Handyman so you can get your money’s worth!
How Do I Know My Handyman Will Perform Good Work?
All of our Handymen have been screened, vetted, and background checked. Our Handymen are continually trained and coached to deliver an amazing customer service experience!
We only hire around 5% of all applicants who want to work with us. Our screening and vetting process is in place to make sure you have a top 5% customer service experience with all of our Handymen Professionals.
What Do I Do if I am Unsatisfied with Work Performed?
Please contact our main number (800) 718-6015, and ask to speak with one of our operations managers to discuss your concerns.
What Separates Cransten From Other Companies?
Cransten is licensed, insured for general liability and workers comp and carries bonds when needed.
What is a Change Order? How Does it Work and Why do You Need it?
A change order is required if there are changes in the scope of a job. Examples of a change order may be but are not limited to:
Why Do you Guys Require a Credit Card?
It is more secure than taking cash or a check. We look out for our customers in any way possible and this is one extra way we like to add value. Plus, we want to make sure that our customers are serious about booking with us and this is one way we know. Think of a hotel or Uber, they won’t let you book without a payment on file.
Is Giving Cransten my Credit Card Secure?
Yes, a Credit Card is much more secure than giving us cash or a check. Our Handymen are great, but they are human. Humans lose things and last thing we want is for one of our Handymen to lose cash or a check. It puts us all in an awkward situation. Our payment processing systems are secured and encrypted so you can rest easy that we will take good care of your payment info!
If I am Not on Site of the Project, How Do I know The Handyman is Working the Hours Stated?
We have a unique phone application that allows us to manage our Handymen’s schedules. It geo-stamps and time stamps work, so you know the handyman is on site for the time stated. We also make sure they take at least 3 pictures of work before and 3 pictures of work after it is completed to make. We are happy to have our Handyman send these photos to you as well!