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FAQs

It depends on the scope and size of job. Usually for small to mid sized jobs we do a set fee for labor and then do the cost of materials plus our markup. If a customer has materials on site before our handyman arrives it can save the customer money.

 

For larger projects we prefer to have a set price for our customer. This way the customer knows how much they will pay up front. For us to do this, we typically need set plans and designs. We can help with this process depending on the project.

All of our Remodelers and Handymen have been screened, vetted, and background checked. Our Team Members are continually trained and coached to deliver an amazing customer service experience!

We only hire around 5% of all applicants who want to work with us. Our screening and vetting process is in place to make sure you have a top 5% customer service experience with all of our Remodeling and Handymen Professionals.

We also use technology and software that allows us to monitor job progress, have QA measures in place, and customer follow up to make sure our customers are taken care of!

One way we help customers save money and time is by not performing on site estimates for many jobs. We have customers email us pictures or tell us details of the project over the phone. We can quote most jobs right over the phone. Our estimates are fairly accurate without seeing the project first hand. Sometimes when we arrive on site, our Remodeling Professional may see things that we could not originally anticipate. Our Cransten Professional will review the change in scope and make sure our customer understands the need for a change order or change in the scope of work before performing work.

However, if you have a bigger, more involved project that will take a week or longer, we can do an on site to get a better idea of the scope and details of the project.

We are not like many construction companies that require money up front or half up front. The only time we may ask for money up front is for larger orders or special order items.

We bill out our projects in progress payments so you pay as we complete our work. If you are unable to pay for everything on larger projects, please let us know because we have financing projects available for our customers.
 
For longer projects taking a few days or more, we bill in two to three day increments as the job is completed. This is for quality assurance purposes to make sure you are satisfied with the work we are doing. It also allows us to not have to charge everything up front.
 

Typically, there is not a travel fee. However, in more rural areas, if we don’t have a Remodeler readily available we may need to charge a travel fee.

Cransten does have a 24 hour cancellation policy. If you do not cancel 24 hours in advance, there is a cancellation fee.

This is common industry practice. It costs gas, mileage, and our guy’s time to show up to a home where no service is being rendered. Plus it means we have lost a day of work, we could have been helping another client with their dream home.

Cransten has a $280 minimum for work performed. If you just have a small project you would like us to handle that takes 30-60 minutes, we can do that, but please also make sure to add in a few extra tasks for our Remodeler so you can get your money’s worth!

Please contact our main number (800) 718-6015, and ask to speak with one of our operations managers to discuss your concerns.


Our standard policy is a 90 day warranty period. After that we cannot tell the difference between work that we did that needs to be repaired and customer wear and tear. So if you have a concern, please bring it up as soon as possible.


We want to hear your concerns so we can put corrective measures in place as soon as possible to make sure the job is done the way you want. It’s your home, you deserve it!

Cransten is licensed, insured for general liability and workers comp and carries bonds when needed.

Cransten fully screens, vets, background checks, trains, and continually monitors their Remodelers and Handymen for quality assurance purposes.
 
Cransten uses software and technology to consistently deliver a streamlined customer service experience.

A credit card is more secure than taking cash or a check. We look out for our customers in any way possible and this is one extra way we like to add value. Plus, we want to make sure that our customers are serious about booking with us and this is one way we know. Think of a hotel or Uber, they won’t let you book without a payment on file.

Yes, a Credit Card is much more secure than giving us cash or a check. Our Remodelers and Handymen are great, but they are human. Humans lose things and last thing we want is for one of our team members to lose cash or a check. It puts us all in an awkward situation. Our payment processing systems are secured and encrypted so you can rest easy that we will take good care of your payment info.

We have a unique phone application that allows us to manage our Remodeler’s and Handymen’s schedules. It geo-stamps and time stamps work, so you know our team member is on site for the time stated. We also make sure they take at least 3 pictures of work before and 3 pictures of work after it is completed to make sure they are doing the work reported. We are happy to have our Remodelers or Handymen send you photos as well.

A change order is required if there are changes in the scope of a job. Examples of a change order may be but are not limited to:

  • Working on flooring that ends up being totally warped when we expected it to be normal
  • Customers asking us to perform tasks that are not part of the original scope of the job description.
  • Opening up a wall to find mold or other items that need to be fixed that were not anticipated.

 

When the scope of a job changes for any reason, a change order is needed for us to continue proceeding with work. Extra work means extra labor, materials, and cost, and to be fair to everyone this needs to be accounted for.

Cransten Remodelers and Handymen will walk the customer through the need of a change order, and have the customer sign off on it before performing the work for the change order.

A Cransten Remodeling and Handyman project will range anywhere from $280 to $500,000 depending on the scope of the project and the materials needed to complete that project. Each project is different, so having an account manager review the project for an estimate prior to scheduling is helpful so we can have a solid idea of our project cost before we begin a project.

Our standard warranty time is 90 days for craftsmanship on all work performed. We do not warranty material defects. After 90 days, we cannot tell if there is an issue with craftsmanship or if it is normal wear and tear on a home.

On large remodels, if we have a remodeling agreement in place, there is an ability to have a slightly longer warranty in place.

We don’t guarantee exterior leak repairs due to their unpredictable nature. Even after fixing apparent leaks, more sources may be discovered later. While we strive for first-time fixes, we bill for each leak repair visit.

AWARD WINNING SERVICE

We are the best at what we do. We have been doing this for a long time.

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