It depends on the scope and size of job. Usually for small to mid sized jobs that require different tasks, we charge time plus materials. If a customer has materials on site before our handyman arrives it can save the customer money because they won’t have to pay the time for the handyman to pick up materials.

One way we help customers save money and time is by not performing on site estimates for most jobs. We have customers email us pictures or tell us details of the project over the phone, and can pre-quote most jobs right over the phone. Usually our estimates are pretty good without seeing the project first hand. Some times when we arrive on site, our Handyman Professional may see things that we could not originally anticipate. Our Cransten Professional will review the change in scope and make sure our customer understands the need for a change order or change in the scope of work before performing work.

We are not like many construction companies that require money up front or half up front.

Typically there is not a travel fee. However, in smaller, more rural areas where we don’t have Handyman readily available, if you request services, we may need to charge a travel fee.

Cransten does have a 24 hour cancellation policy. If you do not cancel with at least 24 hours notice, we will charge a $100 no-show fee. It is the least we can do because our Handymen are depending on the service and the work for the day and to not give us enough time to fill their schedule with other work is the least we can do to compensate them for their time.

Cransten has a two hour minimum for work performed. If you just have a small project you would like us to handle that takes 30-60 minutes, we can do that, but please also make sure to add in a few extra tasks for our Handyman so you can get your moneys worth!

All of our Handymen have been fully screened, vetted, background checked, and continually trained and monitored to deliver an amazing customer service experience!

Please contact our main number (800) 718-6015, and ask to speak with one of our operations managers to discuss your concerns.

Cransten is licensed, insured for general liability and workers comp and carries bonds when needed.

A change order is required if there are changes in the scope of a job. Examples of a change order may be but are not limited to:

It is more secure than taking cash or a check. We look out for our customers in any way possible and this is one extra way we like to add value. Plus, we want to make sure that our customers are serious about booking with us and this is one way we know. Think of a hotel or Uber, they won’t let you book without a payment form on file.

Yes, a Credit Card is much more secure than giving us cash or a check. Our Handymen are great, but they are human. Humans lose things and last thing we want is to for one of our Handymen to lose cash or a check. It puts us all in an awkward situation. Our payment processing systems are secured and encrypted so you can rest easy that we will take good care of your payment info!

We have a unique phone application that allows us to manage out Handymen’s schedules. It geo-stamps and time stamps work, so you know the handyman is on site for the time stated. We also make sure they take 3 pictures of work before and 3 pictures of work after it is completed to make.