Commonly asked questions

Why should I use Cransten instead of going direct to providers?

Going direct to providers typically means you will have to spend many many hours on the phone with many different companies. You will have to spend a ton of time shopping around. When you are moving, the last thing you want to do is spend.

With Cransten, you will only have one point of contact for all your services. We will give you real time pricing on all providers with just one call and will get unbiased feedback and recommendations. Plus, being a Cransten customer, you will many times have access to special deals and other opportunities that regular customers do not have access to.

Is there a cost to Cransten clients?

There is no cost to Cransten clients at all. This is a free service. Cransten is paid by service providers to arrange services for their clients.

How can Cransten offer these services for free?

Luckily service providers are willing to pay Cransten for lining up customers with their services for them. Even though we could charge for our services, we do not. We like helping enrich the lives of others and the money we make with service providers is enough for us to keep our business healthy and growing.

Who is responsible for paying for the products and services I order through Cransten?

Although the actual concierge service of Cransten is at no cost, Cransten will not pay for their customer’s services. Customers will be responsible to pay for all services ordered through their concierge.

Can I use different payment methods for different services?

Yes, you are able to have different payment methods for different services.

Are my payment methods safe with Cransten?

Yes. All of Cransten’s websites and databases are encrypted and secure. We take the strongest measures of security possible.

How do I confirm my requested service start dates, appointments, and deliveries?

Your Cransten Concierge will confirm these dates for you. We will send an email confirmation so you have all of the information necessary to know.

How can I get help using this service?

Call us at any time (800) 718-6015. If we do not answer, please leave a detailed message with name and phone number. Also, please fill out the form below so we can contact you.

How can I recommend new services for Cransten or improvements to the site?

Please send an email to hello@cransten.com. We appreciate any feedback!